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Rob Bates

Make a Complaint

Shropshire Wildlife Trust is committed to giving a high quality service. Despite this commitment, sometimes things may not go as we would wish. If this happens, we want to know about it and put things right where we can.

If you have a complaint, or positive suggestion, do please tell us about it and help us to help you.

Please review our complaints procedure and our Complaints Policy for more information before submitting your complaint using the form below. 

Our Complaints Procedure

Step 1
If you are unable to resolve the issue directly with a member of staff, please fill in our complaints form below

Step 2
We will review and investigate your complaint according to our internal complaints procedure. You will hear back from us within 20 working days.

Step 3
If you are still not satisfied with the outcome, you can contact the Chair of Trustees through: Shropshire Wildlife Trust, 193 Abbey Foregate, Shrewsbury, SY2 6AH

Fill out my online form.

Our promises to you:

  1. We will make sure all complaints are investigated fairly and we will report back to you within 20 working days. Complicated complaints sometimes take a little longer to sort out, but we will keep you up to date with what is happening.
  2. We will make sure that complaints are, wherever possible, resolved and that relationships are repaired.

Complaints about fundraising

Shropshire Wildlife Trust is registered with the Fundraising Regulator and is committed to the highest standards in fundraising practice.

If your complaint relates to fundraising and you feel it remains unresolved then the Fundraising Regulator can investigate your complaint (England & Wales only). You should contact them within two months of receiving your response from us.

Fundraising Regulator
1st Floor
10 St Bride Street
London
EC4A 4AD
0300 999 3404
enquiries@fundraisingregulator.org.uk

Further assistance with regards to your complaint about fundraising can be sought from the following organisation:

Charity Commission
PO Box 1227 Liverpool
L69 3UG
0845 3000218
charity commission website

For further assistance with complaints regarding information rights practices (data protection), Link to our privacy policy. advice can be sought from the Information Commissioner’s Office, whose remit covers the UK.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
0303 123 1113
casework@ico.org.uk